ÿþ<html> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="generator" content="Adobe GoLive 5"> <title>Commuter Tax$ave: Employee Benefits: FAQ's</title> <link rel="stylesheet" href="style3.css" type="text/css"> <script language="JavaScript"> <!-- <!-- function MM_reloadPage(init) { //reloads the window if Nav4 resized if (init==true) with (navigator) {if ((appName=="Netscape")&&(parseInt(appVersion)==4)) { document.MM_pgW=innerWidth; document.MM_pgH=innerHeight; onresize=MM_reloadPage; }} else if (innerWidth!=document.MM_pgW || innerHeight!=document.MM_pgH) location.reload(); } MM_reloadPage(true); // --> function MM_preloadImages() { //v3.0 var d=document; if(d.images){ if(!d.MM_p) d.MM_p=new Array(); var i,j=d.MM_p.length,a=MM_preloadImages.arguments; for(i=0; i<a.length; i++) if (a[i].indexOf("#")!=0){ d.MM_p[j]=new Image; d.MM_p[j++].src=a[i];}} } function MM_openBrWindow(theURL,winName,features) { //v2.0 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sans-serif">FAQ's - Premium TransitChek MetroCard</font></a></td> </tr> <tr valign="middle"> <td><a href="FAQ_voucher.htm"><img src="art_folder/arrow_circ_16_10.gif" width="16" height="16" border="0" align="absmiddle"></a></td> <td height="40" class="navigation"onMouseover="this.style.backgroundColor='#CCCCCC'"onMouseout="this.style.backgroundColor='transparent'"><a href="FAQ_voucher.htm"><font face="Verdana, Arial, Helvetica, sans-serif">FAQ's - Vouchers</font></a></td> </tr> <tr valign="middle"> <td><a href="FAQ_parking.htm"><img src="art_folder/arrow_circ_16_10.gif" width="16" height="16" border="0" align="absmiddle"></a></td> <td height="40" class="navigation"onMouseover="this.style.backgroundColor='#CCCCCC'"onMouseout="this.style.backgroundColor='transparent'"><a href="FAQ_parking.htm"><font face="Verdana, Arial, Helvetica, sans-serif">FAQ's - Parking Benefits</font></a></td> </tr> <tr valign="middle"> <td><a href="FAQ_customer.htm"><img src="art_folder/arrow_circ_16_10.gif" 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</table></td> </tr> <tr> <td valign="bottom">&nbsp;</td> </tr> </table> <p>&nbsp;</p></td> <td valign="top"> <img src="art_folder/20pixels.gif" width="16" height="16" border="0"> <table width="512" border="0" cellspacing="8" cellpadding="0"> <tr bgcolor="#000066"> <td colspan="2"> <div align="center"><font face="Verdana, Arial, Helvetica, sans-serif"></font><strong><span class="panel">TransitChek QuickPay Card FAQ's</span></strong></div></td> </tr> <tr> <td height="70" colspan="2" bgcolor="e6e6e6" class="body11over13"> <div align="center" class="body_lead18">See also: <a href="FAQ.htm">General Questions</a> &#8226; <a href="FAQ_enrollment.htm">Enrollment FAQ's</a><br> <a href="FAQ_premiumcard.htm">Premium TransitChek MetroCard FAQ's</a> &#8226; <a href="FAQ_voucher.htm">Voucher FAQ's</a><br> <a href="FAQ_parking.htm">Parking Benefits FAQ's</a> &#8226; <a href="FAQ_customer.htm" class="body_lead18">Customer Service FAQ's</a> </div></td> </tr> <tr> <td class="body11over13"><img src="art_folder/20pixels.gif" width="8" height="8" border="0"></td> <td width="112" rowspan="2" valign="top" class="body11over13"> <div align="center"><a href="#" onClick="MM_openBrWindow('pop_quickpay.htm','','scrollbars=yes,resizable=yes,width=520,height=480')"><img src="art_misc/tqpc_122.gif" width="112" height="75" border="0"></a><a href="#" onClick="MM_openBrWindow('pop_quickpay.htm','','scrollbars=yes,resizable=yes,width=520,height=480')"><img src="art_misc/details.gif" width="88" height="32" border="0"></a></div></td> </tr> <tr> <td class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>What is the TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> </font>The TransitChek QuickPay Card, a prepaid Visa&reg; card, allows you to pay for your transit tickets, passes, or commuter parking expenses at participating transit and parking locations, wherever Visa debit cards are accepted. The Card can only be used for transit and parking expenses, and will not be accepted for any other purpose<font face="Verdana, Arial, Helvetica, sans-serif">.</font></td> </tr> <tr> <td colspan="2" class="body_lead18"> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <b> Is the TransitChek QuickPay Card a credit card or a debit card?</b><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> The Card, is neither a credit nor a debit card. It s a prepaid card that allows you to pay for commuting costs at participating locations wherever Visa debit cards are accepted.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>How is the TransitChek QuickPay Card funded?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> The amount of money you have decided to be taken out of your pay, before taxes, each month will be credited to your Card Account. Remember, you may only have pretax deductions up to the <a href="FAQ.htm">monthly IRS allowable limits</a>. Any amount over the monthly IRS pretax allowable limits will be deducted after taxes, or post-tax.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>How do I use the TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> Simply use the Card wherever Visa debit cards are accepted for transit or parking. You must, however, select  Credit as your payment option.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong> Where can I use the TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> The TransitChek QuickPay Card, a prepaid Visa Card, can be used to buy transit tickets or passes wherever Visa debit cards are accepted. This includes ticket vending machines, MetroCard&reg; vending machines, rail and bus ticket windows and at ferry terminals. You can even use the Card to make your transit purchases from many transit operators online. The Card is also accepted at many parking lots that acceptVisa debit cards. </font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong> Are there any limitations to using the TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> The Card can only be used to pay for your commuting costs. Since it is not a credit card, you must be sure that you have enough funds to make the purchase. If you are buying a monthly rail ticket from a ticket vending machine, you need to have the funds available to pay for the entire cost of the monthly ticket. Some operators like NJ TRANSIT and MTA Metro-North Railroad will let you pay part of the cost of a monthly ticket with your Card and the remaining amount with a personal check or cash when at a ticket window or through their Ticket-by-Mail program. Please check with your transit operator before you enroll for a Card to find out their policies so you can make the correct payroll deduction.</font><font face="Verdana, Arial, Helvetica, sans-serif"><br> <br> <img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>If I have an account with a transit operator, and receive my monthly passes by mail, can I use the TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> Yes. You can register your TransitChek QuickPay Card, a prepaid Visa Card, with any of these operators to pay for your next month s pass with the Card. Just provide the number on your Card where asked. The Card will be debited each month thereafter for the full amount of your monthly purchase. NOTE: You must make sure that you have elected to have the full amount of your pass deducted from your salary each month and credited to your Card Account. If there are insufficient funds you may not get your pass for that month. You can make adjustments to your monthly deduction online at <a href="https://tams.transitcenter.com/login.aspx" target="_blank">tams.transitcenter.com</a> or by calling TransitCenter Customer Service at 1.888.618.CHEK (2435) during normal business hours.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>What do I do if I lose my TransitChek QuickPay Card or if it s stolen?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> You should report your lost or stolen Card immediately to TransitCenter Customer Service at 1.877.440.4407 for assistance 24 hours a day, 7 days a week.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>How many purchases can I make each month with my TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> You can make as many transit purchases as you want as long as there are sufficient funds in your account. (Some transit operators limit the number of credit transactions that can be done daily.)</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>How do I check my balance?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> You can check your balance anytime online at <a href="https://tams.transitcenter.com/login.aspx">tams.transitcenter.com</a> or call TransitCenter Customer Service at 1.888.618.CHEK (2435) during business hours.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>Is there a maximum value I can keep on the TransitChek QuickPay Card?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> Yes. The TransitChek QuickPay Card, a prepaid Visa Card, has a maximum value of $1,500.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>I used the TransitChek QuickPay Card at a ticket vending machine to buy a monthly railroad pass and was denied. Why did this happen?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> Most likely, you did not have enough funds in your Card Account for that transaction. You should check your available balance before using the Card. </font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>What should I do if I see a transaction that I didn t make?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> Call TransitCenter Customer Service at 1.888.618.2435, or write to TransitCenter, Inc. Att: QuickPay Cardholder Services, 1065 Avenue of the Americas, 5th Floor, New York, NY, 10018 and include a daytime phone number where you can be reached.</font></p> <p class="body_normal18"><font face="Verdana, Arial, Helvetica, sans-serif"><img src="art_misc/circle_Q.gif" width="18" height="18" align="absmiddle"> <strong>I use my TransitChek QuickPay Card to purchase a transit pass or ticket at a convenience store, newsstand, retailer or check cashing location?</strong><br> <img src="art_misc/circle_A.gif" width="18" height="18" vspace="2" align="absmiddle"> No. You can only use The TransitChek QuickPay Card, a prepaid Visa Card, at transit operated ticket vending machines, ticket windows, or at sales locations, wherever Visa debit cards are accepted. This is to ensure that the program is fully compliant with IRS regulations.</font></p> </td> </tr> <tr> <td colspan="2" class="body11over13"><img src="art_folder/20pixels.gif" width="8" height="8" border="0"></td> </tr> </table></td> </tr> <tr> <td valign="bottom" width="208" bgcolor="#cccc99">&nbsp;</td> <td valign="top" width="512"> <table border="0" cellpadding="0" cellspacing="0" width="504"> <tr> <td width="372"> <table border="0" cellpadding="0" cellspacing="0" width="372" height="118"> <tr> <td valign="top"> <table border="0" cellpadding="0" cellspacing="8" width="372"> <tr> <td class="body_all"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"><a href="FAQ_premiumcard.htm"><img src="art_folder/arrow_circ_20_06.gif" width="20" height="20" border="0" align="absmiddle"></a> <a href="FAQ_premiumcard.htm">NEXT PAGE</a></font></td> </tr> </table></td> </tr> <tr> <td valign="bottom"> <table border="0" cellpadding="0" width="372" cellspacing="8"> <tr> <td valign="bottom" class="disclaimer9">The TransitChek QuickPay<sup>&reg;</sup> Prepaid Visa Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC<br><br> <a href="overview.htm">Overview</a> | <a href="program.htm">How the Program Works</a><a href="overview.htm"></a> | <a href="savings.htm">Save Time and Money</a> <br> <a href="your_commute.htm">Your Commute with Commuter Tax$ave</a> | <a href="resources\TransitOperatorList.pdf">Commuter Operators Who Accept Commuter Tax$ave Products</a> | <a href="getting_started.htm">Getting Started</a> | <a href="FAQ.htm">FAQ's</a><br> <a href="http://tams.transitcenter.com" target="_blank">Enroll in Commuter Tax$ave</a></td> </tr> </table></td> </tr> </table></td> <td align="right" width="132"><img src="art_folder/TCInc_logo_132x118.jpg" width="131" height="28" border="0"></td> </tr> </table></td> </tr> <tr> <td colspan="2"><img src="art_folder/bottom_line.gif" width="720" height="20" border="0"></td> </tr> <tr> <td colspan="2" class="disclaimer9"><font face="Verdana, Arial, Helvetica, sans-serif" size="1"><span class="disclaimer9"><img src="art_folder/10pixels.gif" width="10" height="10" border="0" align="absmiddle">&copy;2005 TransitCenter, Inc.</span></font></td> </tr> </table> </body> </html>